If you are experiencing issues while attempting to make a card payment, please review the recommendations below before trying again.
1. Enable Pop-Up Windows
Some payment gateways require pop-up windows to complete the transaction.
- Ensure that your browser allows pop-ups
- Disable any browser settings that block payment pop-ups
Without pop-up functionality enabled, the payment process may not complete successfully.
2. Disable Browser Extensions
Certain browser extensions may interfere with the payment process, including:
- Ad blockers
- Privacy extensions
- Script blockers
Temporarily disable these extensions and attempt the payment again.
3. Additional Recommendations
- Try using a different browser
- Clear your browser cache and cookies
- Ensure your card supports online and international transactions
- Confirm that you have sufficient available balance
If the issue persists after following the steps above, please submit a request through the Veo Markets Support Center and include a screenshot of the error message (if available).